Appointments can be rescheduled or cancelled by contacting Align Independence by phone or email. More than 72 hours’ notice will incur no fee, 24–72 hours’ notice will incur 50% of the appointment fee, and cancellations within 24 hours or non-attendance will incur the full fee.

Payment is required before or at the time of your appointment. Payments can be made by CASH, contactless payment via bank transfer. For Third-party funding arrangements (such as NDIS/My Aged Care) receipts can be provided so you can request reimbursement from your plan manager. Please discuss when booking.

Payment for reports or other requested documents must be received in full before the information can be prepared or released.

Any credit will generally be held on your account and applied to a future appointment. Where appropriate, refunds can be made by bank transfer to your nominated account. Cash refunds are not available. Credits will need to be inline with he cancelation policy.

Questions and feedback are always welcome. You can contact Align Independence directly by phone or email Hard-copy feedback forms are also available upon request.

Align Independence does not currently offer bulk billing or Medicare rebates. Services may be privately funded or covered through eligible third-party funding, such as NDIS, My Aged Care. Please confirm your eligibility with your relevant provider or coordinator.

Your personal information is handled respectfully, stored securely and only accessed by those involved in providing your care. Information may be shared where required by law or when there is a serious concern for your safety or the safety of another person.